Support

Email [email protected] — in English or Bahasa Indonesia.

What to include

• The request ID. The value of the X-Laras-Request-ID response header, if you have it. It identifies the exact charge and hold.
• When it happened, with your time zone.
• The key's name or prefix as shown in the console (lr_live_abc…). Never send the full key.
• The error body you received, if any: status, code, and message.
• For top-ups: the invoice amount and time, and the payment receipt from your banking or e-wallet app.

Before you write

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